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Delivery and Returns

Lead Time

 

All of our items are handmade to order. Our average lead times on shelves is 3-5 working days.

 

Delivery

  • We use DX to delivery the majority of our small items: this is a next working day delivery service. Delivery to Northern Ireland and the Scottish Highlands is a 48-72 hour service.

  • Any delivery dates or times set out are estimates only. While we will make all reasonable efforts to deliver the goods within the time or times agreed we will not be responsible for any losses caused to the Buyer as a result of late delivery, and are unable to offer compensation if the agreed delivery date is missed or cancelled by the courier or ourselves.

  • We use third party delivery companies; your contact details will be sent onto them to arrange delivery. The delivery companies are responsible for organising the delivery of your goods, and may not be completely flexible on delivery dates. 

  • It is the Buyer’s responsibility to inspect goods on delivery for damages, please make us aware of any damaged or faulty goods within 24 hours of receiving your order - anything over 24 hours and we will not be able to log your claim with any of the courier services for compensation. 

  • Surcharge prices will apply on top of the free delivery for postcodes listed in the ‘Surcharge Areas’ section below.

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Delivery Surcharge areas -

The following postcodes may incur a delivery surcharge, including on orders with free delivery. Please contact us to arrange your delivery. AB ,IV ,PH, PA, DD, TR, PL, TQ, EX, CA, TD, EH, G, DG, KA, ML, FK, KY, KW, LL, SY, SA, LD, CF, NP

Other Highland, remote Scottish postcodes and Northern Ireland will need special arrangements.

We do not currently service areas out of mainland UK, Northern Ireland or the Republic of Ireland.

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